Help Center
We're here to make shopping with Morylo simple. Find answers about nail sizing, orders, delivery and after-sales support below.
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Choosing Your Nails
How do I find the right nail size?
Measure the widest part of each natural nail in millimeters and compare your results with the sizing information shown on the product. For a step-by-step walkthrough, visit our Size Guide.
What's the difference between 10-, 24- and 30-piece sets?
For 10-piece sets, choose an available size option such as XS, S, M or L using the width chart. For 24- and 30-piece sets, check the individual product's size assortment and selected variant; piece count alone does not indicate how many distinct sizes are included.
Do nail shapes and lengths fit the same way?
No. Square, oval, almond, coffin and stiletto shapes can feel different, even at similar widths. Refer to the shape and length details for your chosen style.
Can I request a custom design?
We are not accepting custom nail orders at this time. New designs and sizing options may be added, so feel free to check our New Arrivals.
Orders & Delivery
Where can I find my order tracking?
Once a tracking number is available, visit Track Order to check your shipment. If you need assistance, please include your order number when contacting us.
How long will my order take?
Some Morylo nail sets involve hand-finishing or preparation before dispatch. Processing and transit times depend on the items and destination. See our Shipping Policy for published details, or contact us for clarification before ordering.
Do you ship internationally? What about shipping fees?
Shipping availability and costs depend on your destination and order. Enter your address at checkout to see available delivery options and applicable charges. If you have questions about duties or delivery to your country, contact us before ordering.
Can I change my order or delivery address?
Please contact us as soon as possible with your order number and the requested change. We cannot guarantee changes after an order has entered preparation or shipping.
Returns & Product Issues
Can I return an order?
Eligibility depends on the product's condition and the current return rules. Some sale items and personal care products may be excluded. Please read our Refund Policy before ordering, and contact us for authorization before sending a return.
What if my order arrives damaged or incorrect?
Contact service@morylo.com with your order number, a brief description and clear photos of the issue so our team can review it.
Product & Application Questions
Do I need a UV/LED nail lamp?
Press-on nails are pre-designed nail tips. For nail polish, check the product type: Air-Dry and Gel-Like polishes do not require a lamp, while Gel Nail Polish requires UV/LED curing. Always follow the instructions for the specific product and adhesive.
Where can I find what's included?
Check the selected variant, product description and product images for set quantity, included nail sizes and any stated accessories.
Still Need a Hand?
We're happy to help. Email service@morylo.com or visit Contact Us. For faster help, include your order number or a link to the product you're asking about.